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Customer Care Manager

Job Description

Enthusiastic, dedicated team player needed to join our Warranty team!

The Customer Care Manager will be responsible for day-to-day oversight and tactical execution of the Bielinski Homes Warranty program. As the leader of the Warranty Department, the Customer Care Manager will be responsible for developing and implementing policies and procedures, training employees, evaluating staff and departmental performance and continuous process improvement. As a working manager position, the Customer Care Manager will take an active role in the day-to-day operation of the department and manage a caseload of ongoing warranty requests. Additionally, the Customer Care Manager will be tasked with analyzing departmental performance and developing process & policy improvements to be implemented among the team.

  • Communicating with homeowners, customer service representatives, contractors, and construction managers
  • Cultivating and maintaining strong relationships with multiple trades and customers
  • Scheduling and coordinating all repairs and services with customers, Construction Managers, Construction Assistants and Customer Service Representatives 
  • Serving as a subject matter expert on Bielinski’s New Home Warranty Program.
  • Educating team members, trades and customers on the Warranty Program while ensuring high quality workmanship for our clients.
  • Supporting the Quality Control process, providing inspections and documentation on processes and procedures
  • Utilizing knowledge of construction and quality standards to determine if corrective work is required for warranty claims
  • Creating, implementing and analyzing satisfaction metrics related to customer service
  • Determining trade accountability for performing the repairs and/or back charges

This position requires a high school diploma or equivalent. An Associate's or Bachelor's Degree and/or Construction Industry skills/knowledge are preferred. Prospective candidates must be customer focused, detail oriented and possess strong leadership and communication skills. 

In return for your experience, we offer a competitive benefits package including medical, dental, 401(k), flexible spending, life insurance, disability insurance, paid time off and paid holidays.

We are an Equal Opportunity Employer and a Drug Free Workplace.

  • When we rightsized from our home of 43 years to a Bielinski Condo in Bay Pointe, our New Home Consultant answered all of our questions and communicated with us the entire way. We’re fully enjoying our beautiful new home and the condo community.
    John and Jean Jones
  • I’ve been so impressed and completely satisfied with the entire Bielinski building experience. From the initial sale and throughout the construction process I have appreciated Bielinski’s professionalism, craftsmanship, and follow-through.
    Heidi Hamilton
  • We are extremely happy with our new Bielinski Condo. It’s well-built and full of all the features we wanted in our home.
    Deborah and Brian Blackney
  • We chose Bielinski because they are a family-owned business and have been building in the Pewaukee area for a long time. The Clemont floor plan is just perfect for all of our family events and Packer parties.
    Bob and Darla Landgren
  • We couldn’t be happier with our new home! The entire process was fantastic. Everyone was so responsive and quick to help. Bielinski’s knowledge of the industry was invaluable. We recommend Bielinski to anyone looking for their next home.
    Mike and Kristin Smith
  • We had a really good experience with Bielinski from start to finish. Everyone was responsive and reliable. Now we are enjoying life in our new home.
    Peter Holzwart and Therese Gaynor-Holzwart
  • Once I got settled in, I knew I was exactly where I belong. Without Bielinski’s knowledge and communication, I would still be questioning whether I should build at all. Thanks to the entire team that made this all possible.
    Barb King
  • We have just purchased our third Bielinski Home in the last 22 years, a Bielinski condo. We have found that Bielinski Homes builds quality homes for fair prices. The craftsmanship of construction and finishing is exceptional, plus they make the buying and building process easy with great customer experience. We would strongly recommend a Bielinski Home.
    Jerald and Jeanne Filut
  • We absolutely loved working with Bielinski Homes — the kindness and knowledge they shared sold us on wanting to move to our new neighborhood. We were worried about moving. But we had no doubts in our minds after speaking with our New Home Consultant about the community and the neighbors. We couldn’t be happier with our new home and new neighborhood.
    Amanda Latherow and Eric Lunderskov