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IT Helpdesk Technician

Job Description


We have a full time opportunity for an IT Helpdesk Technician to join our team. Under the direction of the Systems Engineer, the IT Help Desk Technician provides support to end users and IT systems on a variety of issues. The ideal candidate will be capable of identifying, researching, and resolving technical problems and escalate any issues that cannot be resolved at the helpdesk to higher levels of support.  They will respond to telephone calls, emails, internal chat messages, and personnel requests for technical support. The ideal candidate will have the following skills and experience: 
  • Working knowledge of multiple hardware and software platforms at an intermediate level.
  • Intermediate knowledge of Microsoft Office 2013/2016/365
  • Intermediate knowledge of Microsoft Operating Systems
  • Working knowledge of mobile devices (iOS and Droid)
  • Intermediate understanding of Apple MAC
  • Understanding of VPNs and remote worker technologies
  • Ability to multitask and work effectively in a fast-paced environment under tight deadlines
  • Ability to communicate technical information to non-technical users
  • Perform pro-active monitoring of computer systems

In return for your experience, we offer a competitive benefits package including medical, dental, 401(k), flexible spending, life insurance, disability insurance, paid time off and paid holidays.

We are an Equal Opportunity Employer and a Drug Free Workplace.

  • When we rightsized from our home of 43 years to a Bielinski Condo in Bay Pointe, our New Home Consultant answered all of our questions and communicated with us the entire way. We’re fully enjoying our beautiful new home and the condo community.
    John and Jean Jones
  • I’ve been so impressed and completely satisfied with the entire Bielinski building experience. From the initial sale and throughout the construction process I have appreciated Bielinski’s professionalism, craftsmanship, and follow-through.
    Heidi Hamilton
  • We are extremely happy with our new Bielinski Condo. It’s well-built and full of all the features we wanted in our home.
    Deborah and Brian Blackney
  • We chose Bielinski because they are a family-owned business and have been building in the Pewaukee area for a long time. The Clemont floor plan is just perfect for all of our family events and Packer parties.
    Bob and Darla Landgren
  • We couldn’t be happier with our new home! The entire process was fantastic. Everyone was so responsive and quick to help. Bielinski’s knowledge of the industry was invaluable. We recommend Bielinski to anyone looking for their next home.
    Mike and Kristin Smith
  • We had a really good experience with Bielinski from start to finish. Everyone was responsive and reliable. Now we are enjoying life in our new home.
    Peter Holzwart and Therese Gaynor-Holzwart
  • Once I got settled in, I knew I was exactly where I belong. Without Bielinski’s knowledge and communication, I would still be questioning whether I should build at all. Thanks to the entire team that made this all possible.
    Barb King