Job Description
The Leasing Consultant shows and leases new and existing apartments to prospective tenants to maintain profitable occupancy levels.
Essential Duties and Responsibilities:
- Accurately present apartments to prospective tenants including size and layout of rooms, available facilities, services available, and terms of lease.
- Ensure the highest level of resident/customer satisfaction and resident retention. Respond to voice mail and e-mail messages and faxed apartment inquiry leads; answer incoming telephone calls and schedule appointments for showings.
- Complete and mail a follow up letter for all showings within 48 hours of the visit.
- Process applications, including employment verifications and credit reports.
- Complete lease agreements and review them with residents for signature.
- Maintain files and assist with various bookkeeping tasks.
- Maintain and update traffic reports and leasing activity board.
- Maintain at least a 35% closing ratio.
- Confirm that maintenance and housekeeping has been performed and apartment is ready for occupancy.
- Ensure tenant satisfaction by promptly investigating complaints and following up on resident maintenance.
- Knowledge of and compliance with fair housing, local, state and federal regulatory agencies. Complete and maintain all required paperwork, records, documents, etc.
- Follow and comply with all safety and work rules and regulations.
- Maintain departmental housekeeping standards.
- Set up and maintain with mini models in vacant apartments as needed. Perform pre-move and move-out apartment inspections, as needed. Must have the ability to work in a team environment and successfully and positively communicate with supervisor, members of other departments, peers, customers and vendors.