Job Description
The Leasing Consultant shows and leases new and existing apartments to prospective tenants to maintain profitable occupancy levels.
Essential Duties and Responsibilities:
Accurately present apartments to prospective tenants including size and layout of rooms, available facilities, services available, and terms of lease.
Ensure the highest level of resident/customer satisfaction and resident retention. Respond to voice mail and e-mail messages and faxed apartment inquiry leads; answer incoming telephone calls and schedule appointments for showings.
Complete and mail a follow up letter for all showings within 48 hours of the visit.
Process applications, including employment verifications and credit reports.
Complete lease agreements and review them with residents for signature.
Maintain files and assist with various bookkeeping tasks.
Maintain and update traffic reports and leasing activity board.
Maintain at least a 35% closing ratio.
Confirm that maintenance and housekeeping has been performed and apartment is ready for occupancy.
Ensure tenant satisfaction by promptly investigating complaints and following up on resident maintenance.
Knowledge of and compliance with fair housing, local, state and federal regulatory agencies. Complete and maintain all required paperwork, records, documents, etc.
Follow and comply with all safety and work rules and regulations.
Maintain departmental housekeeping standards.
Set up and maintain with mini models in vacant apartments as needed. Perform pre-move and move-out apartment inspections, as needed. Must have the ability to work in a team environment and successfully and positively communicate with supervisor, members of other departments, peers, customers and vendors.