Job description
Job Summary:
The Leasing Administrator helps oversee the daily operations of leasing and assists in managing the organization’s apartments under the direct supervision of the Property Manager.
Duties/Responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities that management may deem necessary occasionally.
- Must have the ability to work in a team environment and successfully and positively communicate with supervisors, subordinates, members of other departments, peers, customers, and vendors.
- Develop and maintain positive customer relations and services for new and existing residents.
- Work with the Property Manager and Assistant Property Manager to compile accurate paperwork for our process, inspections, and past-due account statements.
- Maintain files and assist with various bookkeeping tasks.
- Accompany prospective tenants to apartments for tours as needed and answer all inquiries related to facilities and leasing agreements.
- Focus on tenant satisfaction by promptly investigating complaints and following up on resident maintenance.
- Respond to voice mail and e-mail messages and faxed apartment inquiry leads; answer incoming telephone calls and schedule appointments for showings.
- Perform pre-move and move-out apartment inspections as needed.
- Assist the Property Manager and Assistant Property Manager in work assignments, including apartment cleaning, carpet cleaning, repairs, and painting to prepare for month-end turns.
- Ensure the highest level of resident/customer satisfaction and resident retention.
- Monitor competition for ideas, market trends, and rent rate comparisons.
- Ensures compliance with all Fair Housing, local, state, and federal regulatory agencies.
Required Skills/Abilities:
- Ability to read and comprehend instructions, short correspondence, and memos.
- Ability to prepare correspondence. Ability to effectively communicate with customers, vendors, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to operate various standard business machines, such as a computer and job-related software, a keyboard, calculator, telephone, FAX, photocopier, etc.
- Possess a valid driver’s license.
Education and Experience:
- High school diploma
- 3 – 5 years of related experience
Hours: 8am – 5:30pm, Monday – Friday. Some weekends may be required.
Location: In-person at our office located in Pewaukee, WI
Benefits:
- Paid Time Off
- Employee Recognition and Rewards Program
- Health Insurance
- Dental/Vision Insurance
- Life Insurance
- 401(k); 401(k) matching
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, and risk of electrical shock. The employee frequently performs work-related travel.
The noise level in the work environment is usually moderate.
