New Home Consultant

Job description

Job Summary: The New Home Consultant will be responsible for guiding prospective homebuyers through the sales process, from initial inquiry to closing. This role is crucial in ensuring a positive customer experience and achieving sales goals. 

 

Key Responsibilities: 

  • Customer Engagement: Greet and engage prospective homebuyers, providing information about available homes, communities, and features. 
  • Sales Process: Guide customers through the home buying process, including tours, financing options, and contract signing. 
  • Product Knowledge: Maintain comprehensive knowledge of available homes, floor plans, features, and pricing. 
  • Customer Relations: Build and maintain strong relationships with customers, addressing any questions or concerns promptly and professionally. 
  • Marketing Support: Assist in the planning and execution of marketing activities, including open houses, community events, and online promotions. 
  • Documentation: Prepare and maintain accurate records of customer interactions, sales activities, and contracts. 
  • Reporting: Prepare and present regular reports on sales activities, customer feedback, and market trends. 
  • Team Collaboration: Work closely with the construction, design, and marketing teams to ensure a seamless customer experience. 
  • Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales function. 

 

Qualifications: 

  • Education: Bachelor’s degree in Business, Marketing, or related field preferred. Must have or ability to obtain a valid Wisconsin Real Estate License. 
  • Experience: Minimum of 2-3 years of experience in sales or customer service, preferably in the home building or real estate industry. 
  • Skills: Strong sales and negotiation skills, excellent communication and interpersonal abilities, proficiency in CRM software, and basic knowledge of home construction processes. 
  • Attributes: Customer-focused, proactive, detail-oriented, ability to work under pressure, and strong problem-solving abilities. 

 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.